Refund Policy

1. Introduction

At HanBudget, we value your satisfaction and strive to provide exceptional services. This Refund Policy outlines our procedures for refunds and cancellations for any products or services purchased from or through our website at hanbudget.com. Please read this policy carefully before making any purchase.

2. Scope of Policy

This Refund Policy applies to all purchases made directly through our website, including but not limited to:

• Premium content subscriptions
• Digital products
• Membership fees
• Virtual goods and services

3. Eligibility for Refunds

3.1 Digital Products and Services

Due to the digital nature of our products and services, all purchases are generally considered final. However, we may consider refunds in the following circumstances:

• Technical failure that prevents access to or use of the purchased digital product or service
• Incorrect charging or billing errors
• Significant discrepancy between the product or service description and what was delivered

3.2 Subscription Services

For subscription-based services:

• New subscribers may be eligible for a refund if requested within 7 days of the initial subscription purchase (applicable to first-time subscribers only)
• For recurring subscriptions, you may cancel at any time to prevent future charges, but refunds will not be issued for the current billing period
• No partial refunds will be provided for unused portions of a subscription period

3.3 Ineligible for Refund

Refunds will not be provided in the following circumstances:

• After the refund eligibility period has expired
• For virtual currency or in-game purchases once they have been credited to your account
• If we have evidence that the service or product has been used or accessed extensively before the refund request
• If the account has been suspended or terminated for violation of our Terms and Conditions
• In cases of suspected fraud or abuse of the refund policy

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@hanbudget.com
2. Include your order number, date of purchase, and the email address used for the purchase
3. Clearly state the reason for your refund request
4. Provide any relevant documentation or evidence to support your request (e.g., screenshots of technical issues)

4.2 Review Process

Upon receipt of your refund request, we will:

1. Acknowledge receipt of your request within 2 business days
2. Investigate the circumstances of your claim
3. Notify you of our decision within 7 business days

4.3 Refund Methods and Timing

If your refund request is approved:

• Refunds will be issued using the same payment method used for the original purchase
• Processing time for refunds is typically 5-10 business days, depending on your payment provider
• For credit/debit card payments, refunds may take up to one billing cycle to appear on your statement

5. Cancellation Policy

5.1 Subscription Cancellation

To cancel a subscription:

1. Log in to your HanBudget account
2. Navigate to the "Account Settings" or "Subscription Management" section
3. Select the option to cancel your subscription
4. Follow the prompts to confirm cancellation

Alternatively, you can contact our customer support team at info@hanbudget.com for assistance with cancellation.

5.2 Cancellation Effects

When you cancel a subscription:

• You will continue to have access to the subscription benefits until the end of the current billing period
• No further charges will be made after cancellation
• Cancellation does not automatically entitle you to a refund for the current billing period

6. Special Circumstances

6.1 Promotional Offers and Free Trials

For promotional offers and free trials:

• If you cancel during a free trial period, no charges will be applied
• If you upgrade or downgrade a subscription, charges or credits will be prorated based on the remaining time in your current billing cycle
• Purchases made with promotional codes or discounts may be refunded as store credit or may be subject to different refund terms that were specified in the promotion

6.2 Force Majeure

In case of events beyond our control (such as natural disasters, power outages, or major service disruptions), we reserve the right to modify our refund policy temporarily. We will make reasonable efforts to communicate any such modifications through our website or direct communication.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

• Email: info@hanbudget.com
• Phone: +2546245895853
• Address: 53, Hadapsar, Bikaner - 598231

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

9. Customer Satisfaction Commitment

At HanBudget, we are committed to ensuring your satisfaction with our products and services. If you are experiencing any issues or have concerns about your purchase, please contact our customer support team, and we will work with you to resolve the matter promptly and fairly.

We value your business and strive to maintain the highest standards of customer service. Your feedback helps us improve our offerings and processes.